FAQ & Help Center
How can we help you?
Browse frequently asked questions about infiHRM — employees, client sites, deployments, payroll, TDS, and document management for your security agency.
Getting Started
Login, roles, and basic navigation
infiHRM is a web-based Human Resource Management (HRM) system built for security guard and bodyguard agencies.
Key capabilities:
- Manage employees — security guards, bodyguards, supervisors with full profiles
- Track client sites — companies and locations where staff are deployed
- Assign deployments — send employees to jobs with shift and duty details
- Process payroll — monthly salary with TDS, PF, and deductions
- Store documents — Aadhaar, PAN, licenses, police verification, and more
- Open the Login page in your browser.
- Enter your Username (phone number) provided by your administrator.
- Enter your Password.
- Click the Log In button.
Forgot password? Contact your Admin to reset it, or use Change Password from your profile menu.
- Full access to all employees and records
- Manage clients, deployments, payroll & TDS
- User management — add and manage system login users
- Upload and manage employee documents
- Configure employee types (Guard, Bodyguard, etc.)
- View and manage employees
- Add clients and deployments
- Generate payroll and view TDS records
- Upload documents for employees
Employee Management
Security guards, bodyguards, and staff records
Menu: Employees → Add Employee
Fill in these details:
- Personal — name, father's name, DOB, gender, blood group, phone, address
- Employment — employee type (Guard/Bodyguard), designation, joining date, status
- Identity — Aadhaar number, PAN number
- Bank & salary — account number, bank name, IFSC, basic salary
- Emergency contact — name and phone
- Photo — upload employee photograph (optional)
Employee code is auto-generated. Click Save Employee to create the record.
- Active — Employee is available and not currently on a client site.
- On Deployment — Employee is assigned to a client job (set automatically when deployed).
- Inactive — Employee is temporarily not working.
- Terminated — Employee has left the agency.
View full employee history including deployments, payroll, and documents from Employees → List Employees → View.
Menu: Employees → Employee Types
Pre-configured types include Security Guard, Bodyguard, Supervisor, Bouncer, and Gunman. You can add new types as needed for your agency.
Clients, Sites & Deployments
Managing where your guards work
Menu: Clients / Sites → Add Client
- Company details — name, contact person, phone, email, GSTIN
- Site location — address and exact deployment location
- Contract — start date, end date, guards required, monthly rate
- Status — Active, Inactive, or Expired
Menu: Deployments → Assign Employee
- Select the employee from the dropdown.
- Select the client / site where they will work.
- Enter site location, shift (Day/Night/Rotational/24x7), and duty type.
- Set start date and optional end date.
- Enter the monthly rate for this deployment.
- Click Save Assignment.
The employee status automatically changes to On Deployment when assigned.
Menu: Dashboard
Your agency snapshot includes:
- Active Employees — guards and bodyguards on your roster
- On Deployment — staff currently at client sites
- Active Clients — companies with live contracts
- Active Deployments — ongoing job assignments
- This Month Payroll — total net salary processed
- This Month TDS — tax deducted at source
- Expiring Documents — IDs or certificates expiring within 30 days
Payroll & TDS
Salary processing and tax deductions
Menu: Payroll & TDS → Generate Payroll
- Select the employee — basic salary auto-fills from their profile.
- Choose month and year.
- Enter days worked and days present.
- Add HRA, allowances, overtime if applicable.
- Enter TDS, PF, and other deductions.
- Gross and net salary are calculated automatically.
- Set payment status (Pending / Paid / Hold) and payment date.
- Click Save Payroll.
Menu: Payroll & TDS → TDS Records
- When you enter a TDS amount in payroll, a TDS record is created automatically.
- Each record shows employee PAN, taxable income, TDS amount, and month/year.
- Update challan number and deposit date when tax is deposited to the government.
- Track status: Deducted, Deposited, or Pending.
Menu: Documents → Upload Document / All Documents
- Select employee and document type (Aadhaar, PAN, Police Verification, Training Certificate, License, etc.).
- Upload file (PDF, JPG, PNG, DOC supported).
- Set issue date and expiry date for licenses and certificates.
- Expiring documents within 30 days appear on the Dashboard alert.
- View all documents per employee from their profile page.
System Users & Settings
Login accounts, profile, and configuration
Menu: System Users → Add User (Admin only)
- Enter user code, name, email, and phone (phone is used as login username).
- Select department and role (Admin or User).
- A default password is generated and can be changed by the user after first login.
System users are agency staff who log into this application — not the security guards themselves.
- Click your profile avatar in the top-right corner.
- Select My Profile to update your name and details.
- Select Change Password to set a new password.
Still need help?
Contact your system administrator for account access, payroll queries, or training on agency workflows.
Product: infiHRM — Security Guard & Bodyguard Agency Management