FAQ & Help Center

How can we help you?

Browse frequently asked questions about infiHRM — employees, client sites, deployments, payroll, TDS, and document management for your security agency.

Getting Started

Login, roles, and basic navigation

infiHRM is a web-based Human Resource Management (HRM) system built for security guard and bodyguard agencies.

Key capabilities:

  • Manage employees — security guards, bodyguards, supervisors with full profiles
  • Track client sites — companies and locations where staff are deployed
  • Assign deployments — send employees to jobs with shift and duty details
  • Process payroll — monthly salary with TDS, PF, and deductions
  • Store documents — Aadhaar, PAN, licenses, police verification, and more

  1. Open the Login page in your browser.
  2. Enter your Username (phone number) provided by your administrator.
  3. Enter your Password.
  4. Click the Log In button.

Forgot password? Contact your Admin to reset it, or use Change Password from your profile menu.

Admin
  • Full access to all employees and records
  • Manage clients, deployments, payroll & TDS
  • User management — add and manage system login users
  • Upload and manage employee documents
  • Configure employee types (Guard, Bodyguard, etc.)
User
  • View and manage employees
  • Add clients and deployments
  • Generate payroll and view TDS records
  • Upload documents for employees
Employee Management

Security guards, bodyguards, and staff records

Menu: Employees → Add Employee

Fill in these details:

  • Personal — name, father's name, DOB, gender, blood group, phone, address
  • Employment — employee type (Guard/Bodyguard), designation, joining date, status
  • Identity — Aadhaar number, PAN number
  • Bank & salary — account number, bank name, IFSC, basic salary
  • Emergency contact — name and phone
  • Photo — upload employee photograph (optional)

Employee code is auto-generated. Click Save Employee to create the record.

  • Active — Employee is available and not currently on a client site.
  • On Deployment — Employee is assigned to a client job (set automatically when deployed).
  • Inactive — Employee is temporarily not working.
  • Terminated — Employee has left the agency.

View full employee history including deployments, payroll, and documents from Employees → List Employees → View.

Menu: Employees → Employee Types

Pre-configured types include Security Guard, Bodyguard, Supervisor, Bouncer, and Gunman. You can add new types as needed for your agency.

Clients, Sites & Deployments

Managing where your guards work

Menu: Clients / Sites → Add Client

  • Company details — name, contact person, phone, email, GSTIN
  • Site location — address and exact deployment location
  • Contract — start date, end date, guards required, monthly rate
  • Status — Active, Inactive, or Expired

Menu: Deployments → Assign Employee

  1. Select the employee from the dropdown.
  2. Select the client / site where they will work.
  3. Enter site location, shift (Day/Night/Rotational/24x7), and duty type.
  4. Set start date and optional end date.
  5. Enter the monthly rate for this deployment.
  6. Click Save Assignment.

The employee status automatically changes to On Deployment when assigned.

Menu: Dashboard

Your agency snapshot includes:

  • Active Employees — guards and bodyguards on your roster
  • On Deployment — staff currently at client sites
  • Active Clients — companies with live contracts
  • Active Deployments — ongoing job assignments
  • This Month Payroll — total net salary processed
  • This Month TDS — tax deducted at source
  • Expiring Documents — IDs or certificates expiring within 30 days
Payroll & TDS

Salary processing and tax deductions

Menu: Payroll & TDS → Generate Payroll

  1. Select the employee — basic salary auto-fills from their profile.
  2. Choose month and year.
  3. Enter days worked and days present.
  4. Add HRA, allowances, overtime if applicable.
  5. Enter TDS, PF, and other deductions.
  6. Gross and net salary are calculated automatically.
  7. Set payment status (Pending / Paid / Hold) and payment date.
  8. Click Save Payroll.

Menu: Payroll & TDS → TDS Records

  • When you enter a TDS amount in payroll, a TDS record is created automatically.
  • Each record shows employee PAN, taxable income, TDS amount, and month/year.
  • Update challan number and deposit date when tax is deposited to the government.
  • Track status: Deducted, Deposited, or Pending.

Menu: Documents → Upload Document / All Documents

  • Select employee and document type (Aadhaar, PAN, Police Verification, Training Certificate, License, etc.).
  • Upload file (PDF, JPG, PNG, DOC supported).
  • Set issue date and expiry date for licenses and certificates.
  • Expiring documents within 30 days appear on the Dashboard alert.
  • View all documents per employee from their profile page.
System Users & Settings

Login accounts, profile, and configuration

Menu: System Users → Add User (Admin only)

  • Enter user code, name, email, and phone (phone is used as login username).
  • Select department and role (Admin or User).
  • A default password is generated and can be changed by the user after first login.

System users are agency staff who log into this application — not the security guards themselves.

  1. Click your profile avatar in the top-right corner.
  2. Select My Profile to update your name and details.
  3. Select Change Password to set a new password.
Still need help?

Contact your system administrator for account access, payroll queries, or training on agency workflows.

Product: infiHRM — Security Guard & Bodyguard Agency Management

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